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Troubleshooting Tips

Motorola Canopy Wireless Troubleshooting Tips

To help assist you with support, the following is a list of common issues that are easily resolved by
following these simple troubleshooting tips:
 
I have no connection to the Internet 
Loss of connection may happen for several reasons,  but usually means that some device on your home network has lost connectivity. 
 
Check the following: 
1.  Make sure the power adapter (also called Power over Ethernet or POE) for the roof antenna is plugged firmly in the electrical outlet.
 
2.  Make sure the physical network cables are connected to the wall plug, to the computer and to any routers.

3. Make sure all routers are plugged in and powered.

If this does not solve the issue do the following:
Power cycle the roof antenna (also  called  “the  radio”) by unplugging the power adapter. Wait thirty seconds and plug the adapter back in.
NOTE:  If the power adapter is plugged into apower strip, power cycle the power adapter itself, not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power.  Wait 30 seconds and plug the device back in.
NOTE: If the router/device is plugged into a power strip, power cycle the router/device itself not the power strip.

3.  Make sure the Internet and network settings for your computer are correct and reboot your computer.

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    I love working with Skynet. Hands down, Skynet provides the complete package when it comes to internet and phone service. Skynet has developed a one-stop-shop that includes amazing customer service, internet, phone and tv. As a consumer, I have learned over the years, you get what you pay for and I highly value customer service and follow-through. Skynet has a team of employees that is professional, reliable, knowledgeable and takes their time to be sure the customer’s needs are met. I have been a Skynet customer at home since 2003 and switched my employer to Skynet when I started three years ago. Whether it is home or business, and regardless the circumstance, Skynet provides exceptional service at all levels and has reliable deliverables.

    Rene Popke

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    Fugate Ford\Mazda has been using Skynet Broadband and Biz IT Pros for several years now internet service is fast and support staff is great we are very happy with their service.

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    “Skynet (aka xPertPC+ / aka BizITPros) has been providing us with network consulting, I.T. infrastructure services, and PC repair services since 2008. During this time they have handled the build-out of our new building, a migration to VOIP, the set-up of a hardened, high reliability data center, and helped us manage our growing business. We consider them a vitally important, and trusted business partner, who always makes us feel like our business is important.”

    Edward Hechter - CEO Palama Place

    Contact Us

    Skynet Broadband
    1702 Cole Street
     Enumclaw, WA 98022
     United States


    info@skynetbb.com
    360-802-6657 
    1-888-GET-wDSL


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